My Ebay Account Was Suspended for Non Payment. If I Pay the Balance Will It Become Active Again?

Having your eBay account suspended can be a major setback, especially if you lot rely on the online marketplace for income.

It's a skillful thought to familiarize yourself with eBay'due south policies to avoid account suspension in the first place. But considering these policies are extensive and ever changing, even the most conscientious eBay seller can make a fault that leads to an account agree, restriction, or even break.

If your eBay account has been suspended, it's often but temporary. Here's what to practise to get your account reinstated, every bit well as some communication to keep the income flowing during your intermission period.

What Happens When eBay Suspends Your Business relationship

If your business relationship is suspended and you accept existing listings, you won't be able to edit them. Bidders will be able to retract any bids they've made, and you can't contact bidders or reply to any questions you receive via eBay Messages until your account is reinstated. Depending on why your account was suspended, eBay may also stop your listings early on, or, if y'all've committed a policy violation, remove your listings.

When eBay places a concord, restriction, or suspension on your account, yous'll receive an email informing you lot of the activity that's been taken against your account.

Holds may be placed on your account for pocket-size problems, such as an expired payment method, and your eBay account will exist dorsum in working order as before long as you correct the problem.

Restrictions are a bit more severe and are placed on accounts that aren't coming together eBay standards. They can result in sellers' listings beingness lowered in search results, as well as sellers existence restricted from selling sure items or selling on eBay at all.

Suspensions are the almost serious penalisation, preventing eBay users from behest, buying, selling, or leaving feedback until the suspension is lifted. eBay actually suspends accounts for more egregious bug, such as if they're selling illegal merchandise or they've been flagged for suspicious activity.

Why Does eBay Suspend Accounts?

eBay suspends accounts to protect their customers and their ain reputation. Information technology besides helps ensure your reputation as a seller. Simply as you must protect your brand and ensure a positive eBay seller reputation in order to purchase and sell on the platform, eBay must protect its own brand in club to keep doing business concern.

When an eBay user violates policies, is involved in a string of customer complaints, or engages in illegal activity, it reflects poorly not but on the user just also on eBay itself. And if eBay's customers don't trust the market place to protect them, they may cease ownership and selling on eBay altogether.

That's why when eBay becomes aware of an effect with a user, it may identify a concord, restriction, or suspension on the account. While in that location are a variety of reasons eBay does this, here are some of the near common:

• Nonpayment of eBay fees
• Payment method on file out of date
• Failure to reimburse eBay for a refund information technology fabricated to your buyer
• eBay unable to verify your account information
• Violation of ane of eBay's rules and policies, including the following:
  • Using stock images or manufacturers' photos in your listings
  • Selling prohibited items, such equally alcohol
  • Selling items that infringe upon someone's intellectual belongings
  • Shipping orders late or uploading tracking information late
  • Loftier transaction defect rate, or the per centum of your transactions that have i or more defects
  • Low case-resolve charge per unit in eBay'southward Resolution Middle

Await Out for Fake Suspension Notices

You may receive fake eBay suspension notices or phishing emails, so before you contact eBay or attempt to make any changes to your account or listings, first ensure that the interruption notice yous received is legitimate.

To confirm that an email was sent from eBay, check your eBay Messages. If a copy of the notice isn't in your eBay Messages as well, then the email you received wasn't sent by eBay.

Larn how to recognize suspicious emails and how to study them to eBay hither.

How to Become a Suspended eBay Business relationship Reinstated

When your eBay business relationship has been suspended, the steps you must have to get information technology reinstated depend on the reason why eBay suspended your account in the commencement place. eBay will electronic mail you when this occurs, explaining the reason for the suspension and the steps to accept to resolve the upshot, which may exist equally elementary equally making a payment or updating your listings.

For example, the most mutual reason eBay accounts are temporarily suspended is for beingness delinquent on seller fees, but this break will exist lifted every bit soon as y'all brand your payment. To practice this, click "My eBay" at the top right of the eBay website.

Select "Account," as illustrated in the screenshot below.

Next, choose "Seller Business relationship" to view your outstanding fees.

From hither, click to make a old payment using your PayPal account or some other payment method.

One time these fees have been paid, eBay typically reinstates accounts, allowing you to bid, buy, sell, and leave feedback again, within a thing of minutes.

While eBay will explicate, via email, exactly what you must practice to get your business relationship up and running over again, here's some full general data on iii steps yous can take when eBay suspends your account.

1. Prepare the Problem.

The very starting time affair to do when eBay notifies you of your account suspension is advisedly read the message to determine your next steps.

For case, if eBay has suspended your business relationship because you violated a policy past using copyrighted photos in your listings, such every bit images taken directly from the product manufacturer'south website. eBay will outline exactly how to rectify the problem, which may include deleting your listings or simply editing them to remove the copyrighted photos.

Another common reason for suspension is a verified rights owner, or VeRO, issue. eBay's VeRO programme permits owners of intellectual belongings rights to report eBay listings that infringe upon the owners' rights. In these cases, eBay will often remove your listing and notify y'all, besides as provide data on how to contact the rights owner for further information. This gives you lot the opportunity to achieve out to the rights owner and perhaps make an agreement with them to allow you to sell the particular on eBay.

However, if you don't reach an agreement with the rights owner, a VeRO issue may mean you'll have to delete or edit your listings to exist in compliance with eBay's policies.

Once y'all've either deleted or edited the problem listings or struck an agreement with the rights owner, contact eBay and communicate that you've dealt with the VeRO effect and become your business relationship reinstated.

2. Contact eBay.

If you retrieve your account has been suspended by mistake, y'all don't receive instructions on how to reinstate your account, or you're non sure how to proceed, contact eBay direct for aid.

You tin contact eBay by telephone at 1-866-540-3229, or y'all can arrange to have eBay call you. Notwithstanding, you tin can speak with an eBay representative merely Mon through Dominicus between the hours of 5 a.m. and 10 p.thou. Pacific Fourth dimension.

Before y'all phone call, assemble all the data you lot may need to provide to the customer service representative, including your eBay user ID, the e-mail address associated with your business relationship, and the reference number in the intermission electronic mail you received.

During your call, ask any questions you demand in society to understand why your account was suspended. Provide explanations for what went wrong, and explicate the steps you'll take to rectify the problem. eBay prioritizes customer satisfaction, then be polite and professional person, and emphasize how the changes y'all'll make will not only bide past eBay'south policies but likewise focus on your customers.

If you're an eBay store subscriber at the Anchor or Enterprise level, you'll have an even easier fourth dimension getting in touch on with an eBay representative because yous take dedicated client back up past phone or e-mail someday.

iii. Wait it Out.

While yous tin certainly contact eBay, in some instances you may simply accept to await out your interruption period.

If your eBay business relationship has been suspended indefinitely — which happens only in severe cases or after multiple violations — eBay consultant Mordechai Epelbaum suggests waiting a year before contacting eBay about the possibility of reinstating your business relationship.

"eBay threw you off their system. They are not playing games," Epelbaum writes. "They're not saying that if you telephone call them and hassle them, they might alter their listen. They take already resolved to never do business organisation with y'all again. But, after a year, y'all might actually have a chance at reinstatement."

Should Y'all Open a Stealth eBay Account?

While information technology may be tempting, opening a stealth eBay account isn't a expert idea, especially if y'all want to establish a business on eBay and sell on the platform for the long term.

When eBay accounts are suspended, some sellers opt to open or buy a stealth account — another eBay account that's unconnected to the seller'due south initial one — from a third party. This provides the seller with another way to sell on eBay during their interruption because the stealth business relationship isn't associated with the seller'due south name, address, IP address, or banking information.

Simply using a stealth account isn't necessarily an easy set up for your suspension, for the following reasons:

• It doesn't accost the issue with your original eBay account. If you neglect to follow eBay'south instructions on how to reinstate your account, your original business relationship may exist suspended indefinitely.
• Your new account could be suspended likewise. It's not uncommon for sellers using stealth accounts to run into the same bug or repeat the same problem that got them suspended in the kickoff place. Setting upward or purchasing a stealth account without making necessary changes to abide by eBay'southward policies could simply result in some other interruption.
• You'll have to learn feedback and build your seller reputation all over over again. Establishing and maintaining a positive seller reputation is important on eBay considering it helps you constitute trust amid buyers. Only if you first selling on a new eBay account, you won't have received whatever feedback from other buyers and sellers, making it less likely a shopper volition buy from you.
• eBay could catch you using a stealth account. Using a stealth business relationship to become around a pause could lead to a more severe restriction, including a permanent ban from the marketplace.

Sell Elsewhere in the Meantime

Your eBay business relationship may be suspended merely temporarily, but during this period, consider selling your products elsewhere. You'll go on income flowing during your intermission, and yous may detect new marketplaces to keep selling in.

There's no shortage of online marketplaces for ecommerce businesses to sell their products, but each is unique in its ain way. So do your research, look at what features each marketplace offers, and consider both your ecommerce goals and your budget.

Here are a few marketplaces to consider expanding into since you lot're already selling on eBay:

• Amazon: As one of the largest online marketplaces in the world, Amazon is understandably a popular choice for sellers. The ecommerce giant is responsible for 49% of all retail spend in the United states, and small and medium-sized businesses sell more than iv,000 items per minute on Amazon. Still, Amazon's seller fees are very different from eBay's, then familiarize yourself with them before you first selling, and consider the pros and cons of selling on both eBay and Amazon covered in this commodity.
• Walmart: Nearly 93% of the products available on Walmart.com are part of Walmart Marketplace, which allows third-party sellers to sell their items and accomplish the retail behemothic's millions of customers worldwide. And Walmart is a popular choice for eBay sellers. In fact, 65% of sellers use both eBay and Walmart to sell their products. Larn how to get started selling on Walmart here.
• Jet: While information technology'southward a smaller marketplace than Amazon or Walmart, Jet.com has its entreatment. Because of the market place'southward size, getting exposure for your products tin can exist easier considering you're not competing confronting millions of other sellers. Also, Jet has a repeat-buyer rate of 23%, which is higher than both eBay and Amazon. Here's what to consider earlier yous start selling on Jet.

If you're going to be selling products across multiple marketplaces, consider using Sellbrite to stay organized, track inventory across channels, and improve efficiency past creating reusable listing templates, as illustrated in a higher place.

Interruption Isn't the End of Your Ecommerce Sales

When eBay places a concur, restriction, or suspension on your account, in that location'south often an easy gear up. You may simply have to verify your information or update your payment method with just a few clicks to exist back ownership and selling on eBay.

Nonetheless, eBay suspensions due to more egregious violations will take more time and additional steps to fix. To become your account reinstated, yous may accept to make changes to how or what y'all sell, and often you'll simply accept to wait out the suspension period.

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Source: https://www.business2community.com/ecommerce/ebay-suspended-your-account-heres-what-to-do-02305199